About ProSearch
ProSearch is one of the most trusted providers of eDiscovery solutions to Fortune 500 corporations and their legal departments. In 2014 they hit on the idea that a focus on happiness would help employees thrive in an industry defined by fast-paced technological change.
On their journey to learn about organizational happiness, ProSearch has worked with Friday Pulse to train champions and leaders in the science of happiness and the use of happiness data to drive improvements.
All key drivers of happiness moved "into the green" in 2018, showing what's possible when wellbeing initiatives put skills and data directly into teams' hands so they can act responsively.
The business challenge
To lead an industry that continuously evolves with advancing technology and innovation
Our solution
Weekly and monthly measurement of happiness and its drivers
Expert support to senior leaders interpreting happiness data and its business implications
Training for champions and leaders in the science of happiness and its improvement
Impact
- →Improved work culture, evident in high scores across every driver of happiness
- →Lower staff attrition and improved client relationships
- →Weekly reporting and prioritisation of people issues at senior level
- →Development of an employee-designed intranet to help colleagues feel more connected
In Spring 2018, ProSearch's dashboard in Friday Pulse turned green — on average, ProSearchers scored happiness and all its key drivers above 70 out of 100.
The organization continues to experiment and invest in happiness, living by its values to work as one team, empower others, and deliver incredible work to clients.
Read more about how ProSearch transformed employee happiness with Friday Pulse.
“Our experience has been that cultivating happiness can lead to employees who are confident, engaged, and (yes), happy. Happy employees take pride in being experts in their job and are well-suited to collaborate. Our overlapping Communities of Practice ensure people are well-supported to flawlessly execute. Individuals are recognized for their work, which leads to opportunities for growth, which fuels happiness and satisfaction. This engenders a culture characterized by both high performance and low attrition, which allows our team members to develop substantive relationships with our clients.”
