In today’s complex work environments, keeping employees engaged and happy is both a challenge and a priority. For ProSearch, a global leader in legal and tech solutions, employee happiness isn’t just a concept; it’s a core part of their success.
Since adopting Friday Pulse in 2016, ProSearch has cultivated a workplace culture that values transparency, adaptability, and most importantly, happiness. Their journey offers valuable insights into how consistent measurement, executive support, and a commitment to meaningful change can elevate organizational culture.
When ProSearch first introduced Friday Pulse, the goal was clear: to create a work culture that was measurable, open, and employee-centered. From the start, they recognized that genuine happiness couldn’t be left to chance; it needed to be actively measured and nurtured. In the words of Roy Baez, Organizational Development Manager at ProSearch, the company needed a system that encouraged candid feedback from employees while being adaptable to an evolving work structure.
Introducing a happiness measurement tool in an industry not typically known for focusing on “feelings” had its challenges. Initially, some departments were hesitant to embrace the concept fully. But with consistent use and executive support, ProSearch saw engagement levels rise, and by 2023, they even achieved a 90% response rate. This demonstrates the value of steady commitment to a culture change and the role of sustained employee trust in any organizational initiative.
The pandemic tested every organization’s resilience, and ProSearch was no exception. However, their long-standing use of Friday Pulse made the transition to a hybrid model a powerful learning moment. With feedback already integrated into their weekly routines, ProSearch’s team was able to remain connected even as their physical locations expanded globally, from Los Angeles to Hyderabad and Dublin. Weekly happiness check-ins and engaging questions helped maintain employee morale and connection during this significant shift.
What’s impressive is that, even with these major changes, ProSearch’s happiness scores only saw a slight dip at the onset of remote work. The quick recovery in their scores speaks to the effectiveness of Friday Pulse as a tool for continuity and connection. It enabled ProSearch to address concerns proactively, adjust swiftly, and keep teams aligned despite physical distance.
One of ProSearch’s core strategies has been executive engagement. The company’s CEO, Julia Hasenzahl, plays an active role in encourage use of Friday Pulse, from sharing personal insights, to weekly reports, to engaging employees with the fun team building questions. This executive-level involvement is vital in establishing trust across the organization, showing employees that happiness is a priority at every level.
Another success factor has been transparency and regular check-ins. ProSearch shares insights from weekly surveys across all levels, creating open dialogues on how each team contributes to the company’s broader goals. This transparency fosters a culture of openness and allows teams to see how their feedback directly impacts the organization. In addition, quarterly reviews of culture profiles give departments deeper insights into long-term trends and allow them to spot areas for improvement, leading to changes that feel both personal and impactful.
As ProSearch continues its journey, they’re exploring new ways to make happiness measurement even more seamless, including using the Friday Pulse Microsoft Teams integration. This integration is expected to make participation even easier and ensure that the insights gathered align with their everyday workflows, making happiness measurement part of their organizational fabric.
At Friday Pulse, we’re inspired by ProSearch’s ongoing commitment to employee happiness. Their story highlights how long-term success with a happiness tool requires consistency, genuine intent, and an organization-wide commitment to improvement. It’s not about quick fixes; it’s about creating a sustainable culture that prioritizes well-being and values every voice.
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