But many don’t know where to start. We’ve created an employee satisfaction survey template that you can use for free to gather valuable insights into your employees’ engagement levels.
In this article, you’ll learn how to conduct an employee satisfaction survey, important employee survey questions, and four employee satisfaction survey metrics to track.
How to conduct an employee satisfaction survey?
Below we cover three essential methods for conducting an employee satisfaction survey:
- One-to-one, in-person meetings
- Employee engagement solutions
- Focus groups
Method 1: One-to-one, in-person meetings
Having one-to-one, live meetings with employees is a valuable way to collect employee sentiments and feedback. These meetings allow managers or HR professionals to connect with employees on a personal level, clearly understand their concerns and address any career progression problems they may have.
A 2019 study found that almost 61% of one-to-one meetings were conducted to assess employees’ happiness and engagement levels.
The most significant benefit of one-to-one meetings is that they allow for a personalised and in-depth conversation between the employee and the manager, leading to open communication and increased trust.
Method 2: Employee engagement solutions
Using an employee engagement solution, like Friday Pulse, is a modern and efficient way to conduct an employee satisfaction survey.
Employee engagement solutions are automated, saving the organisation time and resources. These solutions are equipped with analytics functionalities, making it easy to recognise trends and areas for improvement. Plus, anonymous employee surveys can encourage employees to be more honest in their feedback, resulting in more precise insights.
Friday Pulse stands out from other employee engagement solutions, thanks to its dynamic measurement rhythm that blends quick check-ins and real-time feedback with a deeper analysis of gradual progress.
Method 3: Focus groups
Organising focus groups is another way to gather employee feedback. This method aims to bring together a group of employees to discuss their thoughts, ideas, and opinions on specific topics related to their work experience.
The group setting can encourage employees to openly share perspectives and build on each other’s feedback, leading to a broader understanding of the subject matter. Focus groups can also provide a sense of community and make employees feel more connected to their peers and organisation.
The best employee satisfaction survey template
Creating an effective employee satisfaction survey can be a daunting task. This is where Friday Pulse comes in.
First, Friday Pulse’s employee engagement surveys are based on extensive research of 25 years. They contain comprehensive questions that cover various topics, including work-life balance, leadership, job satisfaction, and communication. The questions are designed to provide a deep understanding of employee satisfaction whilst being easy to understand and answer.
In addition, Friday Pulse’s survey template is built with ease of use in mind. The survey is straightforward to navigate, with clear instructions and user-friendly interfaces that make it easy for users to provide feedback.
Also, Friday Pulse’s team of experts is always available to help organisations interpret survey results and provide recommendations for improvement. This level of support is especially helpful for organisations new to conducting employee satisfaction surveys that may not have the expertise to analyse the data properly.
The Friday Pulse platform is deliberately designed to be slimline and functionality focused. Unlike many other employee engagement platforms, we don’t strive to compete based on the number of features we offer. Instead, our key focus is on the value we provide, which stems from our scientific approach and methodology.
Use the FREE employee satisfaction survey template
By listening to your employees and making changes based on their honest feedback, you can improve job satisfaction, engagement, retention, and ultimately, organisational success. Here’s Friday Pulse’s FREE happiness check-up, which will only take about 5 minutes to complete, though its insights can be invaluable.
The survey asks employees 15 questions related to their work, including:
- How well they get along with people in their team
- Whether they feel that they’re treated with fairness and respect at work
- How often they get to use their strengths in their job
By using the survey results to identify areas for improvement, you can take targeted action to address issues and improve overall employee satisfaction.
By regularly soliciting and acting on feedback, you can build a more engaged and satisfied workforce, which can positively impact employee retention and organisational success. Friday Pulse’s happiness check-up is an easy and effective way to get started on this journey.
Employee satisfaction survey template questions
To ensure that you get the most valuable feedback from your employees, it’s vital to ask the right questions. Friday Pulse’s employee satisfaction survey template contains 15 questions, which we developed based on 25 years of applied research. We cover 5 employee satisfaction survey questions below, explaining why each matters.
Question 1: Do you feel that teams within your organisation generally work well together?
This question assesses how well employees work with each other to achieve common goals within the context of workplace culture. Collaboration is essential in a team. If employees feel that their team members don’t work well together, it could lead to communication breakdown, a lack of trust, and reduced productivity.
Question 2: Do you feel that you are treated with fairness and respect at work?
This question measures employee satisfaction with their treatment at work. If employees feel they aren’t treated fairly or respectfully, it can indicate a lack of motivation and even high turnover rates.
Question 3: Do you feel proud to work for your organisation?
When employees possess a sense of pride in their work environment, they believe deeply in the organisation’s values. So, if employees are proud of the work they do in their current role and the organisation they work for, it can lead to increased job satisfaction, fulfilment, loyalty, and motivation.
Question 4: How appreciated do you feel for your efforts at work?
Showing gratitude and appreciation to employees can lead to better relationships among team members and improve team dynamics. Even small expressions of gratitude can go a long way in creating a more energised and positive work environment.
Question 5: Do you feel satisfied with the balance between your work and the other aspects of your life?
When employees feel that their work is interfering with their personal life or causing excessive stress, it can result in burnout, reduced job satisfaction, and higher turnover rates. Therefore, it’s important to ensure that employees have a healthy balance between work and personal life to preserve their well-being.
Employee satisfaction survey metrics
To ensure the success of your employee satisfaction surveys, it is important to identify and track relevant metrics that can provide an accurate understanding of employees’ performance and satisfaction.
The good news is that Friday Pulse’s straightforward and intuitive template makes job satisfaction surveys a breeze. By removing unnecessary complexity, Friday Pulse templates allow you to effortlessly track key metrics without getting bogged down by confusing features.
Below we provide 4 employee satisfaction survey metrics that are essential to track.
Metric 1: Employee Net Promoter Score (eNPS)
eNPS measures how likely employees are to recommend their workplace to others and is a valuable tool for assessing the company’s culture. One simple way to determine this is to ask employees to rate, on a scale of 0-10, the likelihood of them recommending the company as a workplace to somebody they know.
Metric 2: Survey participation rate
This metric measures the percentage of employees who participated in the survey, which can offer insight into the level of engagement and motivation. A high participation rate can indicate that employees are interested in sharing their opinions, whereas a low participation rate can show that employees aren’t motivated to give their feedback, which can be a concern for organisations.
Metric 3: Managerial effectiveness
Assessing the level of contentment employees feel for their managers or team leaders can provide valuable insights. Such an evaluation can identify specific areas where managers may require extra coaching or assistance. A positive relationship between managers and employees can lead to higher employee engagement, while a negative one may signify high employee turnover, low employee morale, and decreased performance.
Metric 4: Work-life balance
The importance of employee work-life balance can’t be overstated. It’s important to ensure employees don’t feel overworked or burned out, as this can lead to rapid turnover and other adverse outcomes. Measuring employee work-life balance is an essential metric organisations must prioritise to have more satisfied employees. It isn’t just about having happy employees but also creating a healthy workplace that benefits everyone involved.
Why use Friday Pulse for employee satisfaction surveys?
Friday Pulse provides a hassle-free solution for conducting employee surveys and measuring employee engagement. It eliminates the need to wait for weeks to get survey results, as all data is immediately actionable from the moment the survey is sent out.
The practical nature of Friday Pulse enables organisations to make immediate improvements in areas where employees may be experiencing dissatisfaction, thus increasing employee satisfaction and engagement.
Book a demo of Friday Pulse today and see how it helps you create surveys to evaluate your employee satisfaction levels within their work.